Located in Rochester, NY, G&H | GS Optics specializes in the custom design and manufacture of precision polymer optics for use in the biomedical, healthcare diagnostics, machine vision and analytical instrument markets, as well as military and civilian night-vision and visible-range sighting applications. In addition to the highly automated injection molding process, it has well established in-house capabilities to provide custom designed diamond turned and injection molded prototypes, thin film anti reflective and reflective coatings and integrated optical assembly solutions.

G&H|GS Optics is recruiting for a Customer Service Manager to provide program and operational support to various departments within the company. This integral position is responsible for customer service related duties including but not limited to providing quotations, entering and confirming orders and answering customer questions.

G&H|GS Optics offers competitive pay and benefits!

• Comprehensive Medical and Dental benefits
• 401k plan with company match
• Company paid Life and Disability Insurance
• Paid Holidays
• Paid Time Off and Sick Time
• Employee Assistance Program
• Education Assistance Program
• Wellness Program
• Employee Appreciation Programs
• Employee Referral Bonuses

Roles/Responsibilities:

• Strong customer interface: providing quotations, entering orders, confirming orders, providing answers to inquiries
• Enter orders into ERP system, complete with shipping information
• Provide quotations to customers that include cycle time verification, scrap verification, verify lead time for raw material, verify stock levels
• Creating and managing production scheduling for all production departments including Molding, CNC, Diamond Turning, Quality, Coating based on customer orders
• Work with production and engineering teams to gather information to respond to customers
• Participate in MRB meetings
• Work with Shipping department to properly schedule shipments
• Participate in contract reviews, creating parts, BOM in ERP system

Qualifications:

• High School Diploma, required
• AAS, BA or BS preferred in Engineering, Business or related field
• Minimum of two to 5years’ experience in a manufacturing environment
• Strong MS Office, and Excel skills
• Strong communication skills
• Experience with ERP system

Salary Range:$60,000.00 to $70,000.00 per year, depending on experience

G&H is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. G&H will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodations due to a disability, please contact our Human Resources department at 585-295-0215.

The responsibilities of this position will involve having access to items and technical data that may be controlled under U.S. export laws and regulations (“U.S. Export Control Laws”), including but not limited to the Export Administration Regulations (“EAR”) and the International Traffic in Arms Regulations (“ITAR”). In order to comply with the U.S. Export Control Laws, and in conjunction with the review of candidates for those positions within G&H that may present access to export-controlled technical data, G&H must assess whether candidates are “U.S. persons” as defined under the EAR (15 C.F.R. Part 772) and the ITAR (22 C.F.R. § 120.15). Certain questions asked during the application process are intended to assess this and will be used for evaluation purposes only.