Privacy Policy

This website "Site" is owned and operated by Gooch & Housego PLC, a public limited company incorporated in England and Wales under company number 00526832, with its registered office at Dowlish Ford, Ilminster, Somerset TA19 0PF, United Kingdom.

In this Privacy Policy, “G&H”, “we”, “us” and “our” mean Gooch & Housego PLC unless a different G&H group company is identified at the point of collection or is responsible for a particular relationship or processing activity. Gooch & Housego PLC is the controller of personal data collected through gandh.com unless otherwise stated. A G&H group company may be an independent controller or joint controller for activities relating to its own customers, suppliers, personnel, recruitment or local operations.

This Privacy Policy applies to your use of our Site and to how we may use your information in doing business with you or your organization. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

For residents of the United States, this Privacy Policy also explains the information required by applicable US state privacy laws. The general provisions in Parts 1 to 12 apply to all users. Part 13 provides additional state-specific information where a US state privacy law applies to us and to the personal data concerned.

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) as it has effect in the UK (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified or that can be uniquely associated with you. Personal data includes information such as your name and contact details, but it also covers other information such as identification numbers, electronic location and biometric data, financial and account information and other online identifiers.

Under applicable US state privacy laws, “personal data” or “personal information” generally means information that is linked or reasonably linkable to an identified or identifiable individual. It does not usually include information that has been lawfully made public, aggregated or de-identified, where the relevant law excludes that information.

Under the GDPR, and other applicable laws, you have the following rights, which we will always work to uphold:

• The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 12.
• The right to access the personal data we hold about you. Part 11 will tell you how to do this.
• The right to have your personal data corrected if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
• The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
• The right to restrict (i.e. prevent) the processing of your personal data.
• The right to object to us using your personal data for a particular purpose or purposes.
• The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
• Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.

Further information about your rights can also be obtained from the Information Commissioner’s Office or, in the United Kingdom, your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

If you are resident in a US state with an applicable consumer privacy law, you may also have some or all of the following rights, subject to the scope, definitions and exceptions in the law that applies to you:

• The right to confirm whether we process your personal data and to access or obtain the personal data we hold about you.
• The right to correct inaccuracies in your personal data and to request deletion of personal data that we have collected about you, subject to legal exceptions.
• The right to obtain a copy of personal data you previously provided to us in a portable and, where technically feasible, readily usable format.
• The right to opt out of the sale of personal data, the sharing of personal information for cross-context behavioral advertising, targeted advertising, or profiling in furtherance of decisions that produce legal or similarly significant effects.
• The right to limit certain uses and disclosures of sensitive personal information, or to withdraw consent to the processing of sensitive personal data, where applicable.
• The right not to receive discriminatory treatment or retaliation for exercising an applicable privacy right.
• The right to appeal our refusal to act on a request, where the relevant state law provides an appeal process.

These rights vary between states and may not apply in every circumstance. Further information about US state rights, how to exercise them and state-specific differences is provided in Parts 11 and 13.

Depending upon your use of our Site, or the nature of your commercial relationship with us, we may collect some or all of the following personal and non-personal data (please also see our Cookie Policy to learn more about how we use Cookies and similar technologies):

• Name
• Address
• Email address
• Telephone number
• Business name
• Job title
• Profession
• Information about your preferences and interests
• IP address
• Web browser type and version
• Operating system
• A list of URLs starting with a referring site, your activity on our Site, and the site you exit to
• Pages visited
• Documents or literature downloaded
• Commercial and relationship information, such as products or services requested or purchased, enquiries, correspondence and records of our dealings with you or your organization
• Approximate location information derived from your IP address
• Inferences that may be drawn from your interactions with us, such as areas of product or service interest
• Any other information that you choose to provide to us in a form, email, telephone call or other communication

Some US laws define certain information as “sensitive personal data” or “sensitive personal information”. This can include precise geolocation, racial or ethnic origin, religious beliefs, health information, genetic or biometric identifiers used for identification, sexual orientation, citizenship or immigration status, and account log-in credentials. We do not intentionally collect such information through our Site unless it is reasonably necessary for a disclosed purpose and permitted by law.

We obtain personal data directly from you; automatically from your browser or device when you use our Site; from the organization you represent; from our group companies; from service providers that support our business; and, where permitted by law, from publicly or commercially available sources.

Under the GDPR and other applicable laws, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for the following purposes:

• Providing and managing your Account
• Providing and managing your access to our Site
• Personalising and tailoring your experience on our Site
• Supplying our products or services to you. Your personal details are required in order for us to enter into a contract with you.
• Personalising and tailoring our products or services for you.
• Analyzing use of our Site and the effectiveness of our content, communications and marketing.
• Protecting our Site, systems, users and business; detecting or preventing fraud, misuse and security incidents.
• Complying with legal obligations, responding to lawful requests, and establishing, exercising or defending legal claims.
• Communicating with you. This may include responding to emails or calls from you.
• Supplying you with information by email or post that you have opted-in to (you may unsubscribe or opt-out at any time by sending an email to this effect to [email protected]).

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email with information, news, and offers on our products or services. You will not be sent any unlawful marketing or spam. You will have the option to opt out of any email we send you from our mailing list and you can contact us to have your details removed, or to check what we have on file for you, at any time. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable law and you will have the opportunity to opt-out of our processing of your information in many circumstances.

We do not currently use personal data to make solely automated decisions that produce legal or similarly significant effects concerning consumers. If this changes, we will provide any additional notice and choices required by applicable law.

We generally will keep your data for so long as we require it for the uses described in this Policy, up to a period of ten years.

If you submit a query through one of our contact forms however, we will store your enquiry in our website database for up to 12 months.

If you sign up to our newsletter we will store your information with our mailing list service provider until you unsubscribe, or until you ask us to delete your information.

When deciding how long to retain a category of personal data, we consider the purpose for which it was collected, the length of our relationship with you or your organization, legal and contractual requirements, security and fraud-prevention needs, applicable limitation periods, and the need to establish, exercise or defend legal claims. We do not retain personal data for longer than is reasonably necessary and proportionate for the disclosed purpose.

We share your data within the group of companies of which we are a part. Where this involves the transfer of personal data outside the EEA, our group ensures that personal data is protected by requiring all companies within the group to follow the same rules with respect to personal data usage. These are known as “binding corporate rules”. More information on binding corporate rules is available from the European Commission.

We may transfer your data to a third party based in the United States. Where this is the case we have taken appropriate measures to require that your Personal Information will remain protected in accordance with this Notice. These include implementing the European Commission’s Standard Contractual Clauses for transfers of personal information in accordance with European Union and UK data protection law. Further details can be provided upon request.

Where we share your data with external third parties, which are based outside of the EEA or the UK, the following safeguards are applied to such transfers:

The data centers where customer data is processed and hosted follow industry best security practices. For data in transit, secure data transmission with strong encryption is used..

We host our website and some data with Vercel and Cloudflare.

We use Campaign Monitor to help us manage our contacts database. You can read more about how they handle your data on their website here.

We use Google Analytics to help us measure and understand traffic to our website, but we employ IP anonymization so that visitors’ IP addresses are masked before they are processed or stored. Please contact us using the details below in Part 12 for further information about the particular data protection mechanism used by us when transferring your personal data to a third country.

Other than third party processing outlined in Part 7 above and in this Part 8, we will not share any of your personal data with any third parties for any purposes, subject to the exception listed below. We do not sell your personal data.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

We may share your personal data with other companies in our group to facilitate our commercial relationship with you, or companies working with us to help us fulfil our services to you. Our technical support agency Cygnet may need to see your data in order to help us with any technical enquiries.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 7.

We may transfer your personal data to a business that acquires all or a portion of our business or into which we merge our business.

If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR as it has effect in the UK, as explained above in Part 7.

The categories of recipients may include our group companies; hosting, content-delivery, security, website-support, analytics, customer-relationship, email and marketing service providers; professional advisers; authorities and courts; and parties involved in a proposed or completed acquisition, merger, reorganization or other corporate transaction.

We do not sell personal data for monetary consideration. Some US state laws use broader definitions of “sale”, “sharing” or “targeted advertising” that may include disclosures of online identifiers and internet or other electronic network activity to analytics or advertising technology providers through cookies or similar technologies. To the extent that such activity is treated as a sale, sharing or targeted advertising under applicable law, you may opt out using the cookie settings or privacy choices control available on our Site.

Where consent is required to process sensitive personal data, we will obtain it before processing and provide a way to withdraw it. California residents may request that we limit the use or disclosure of sensitive personal information where that right applies. We do not knowingly sell or share the personal data of consumers under 16 years of age for targeted or cross-context behavioral advertising.

In addition to your rights under the GDPR, set out in Part 5, when you submit personal data via our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and/or at the point of providing your details).

You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

US residents may use the cookie settings or privacy choices control on our Site to opt out of cookie-based sale, sharing or targeted advertising where applicable. We will also process a legally valid browser-based universal opt-out preference signal, such as Global Privacy Control, where required by applicable law.

You may access our Site without providing any personal data at all. However, to use all features and functions available on our Site you may be required to sign in and submit or allow for the collection of certain data.

You may restrict our use of Cookies. For more information, see our Cookie Policy.

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

You can make this request online. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

For a request under an applicable US state privacy law, please describe the right you wish to exercise and provide enough information for us to identify the relevant records. We may take reasonable steps to verify your identity and authority before completing a request. We will use personal data supplied for verification only to verify the request and will not ask for more information than is reasonably necessary.

You may use an authorized agent to submit a request where applicable law permits. We may require evidence that you authorized the agent and may also ask you to verify your identity directly with us. A parent or legal guardian may make a request on behalf of a child as permitted by law.

We will respond within the period required by the applicable US state law, generally within 45 days, and will tell you if a permitted extension is required. Requests are normally free of charge, although we may charge a reasonable fee or refuse to act where applicable law permits this because a request is manifestly unfounded, excessive, technically infeasible or repetitive.

If we deny a request and the law in your state gives you a right to appeal, you may appeal by replying to our decision or using the contact method in Part 12 and stating that you wish to appeal. We will respond within the period required by law and, if the appeal is denied, provide information about how to contact the appropriate state Attorney General or other regulator where required.

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please complete a contact form, available on the contact us page.

This Part 13 supplements the rest of this Privacy Policy for residents of US states that provide consumer privacy rights. It applies only to the extent that the relevant state law applies to us and to the personal data concerned. Depending on where you live, applicable laws may include those in California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah and Virginia, together with any other applicable US state privacy law.

During the preceding 12 months, we have collected the categories of personal information described in Part 4. These correspond, as applicable, to the California categories of identifiers; customer-record information; commercial information; internet or other electronic network activity; geolocation data; professional or employment-related information; and inferences. The sources of this information are described in Parts 4 and 7, the business and commercial purposes are described in Part 5, and the categories of recipients are described in Parts 7 and 8.

We have not sold personal information for monetary consideration. If optional analytics or advertising technologies constitute “sharing” under California law, the categories involved may include identifiers and internet or other electronic network activity. California residents may opt out as described in Parts 8 and 9.

California residents may request the categories and specific pieces of personal information we have collected about them, correction or deletion of personal information, opt-out of sale or sharing, and limitation of certain uses or disclosures of sensitive personal information, as applicable. These rights and the request process are described in Parts 3 and 11. We may deny a request where permitted by law and will explain the reason for the denial.

We do not offer financial incentives or differences in price or service in exchange for personal information, and we do not knowingly sell or share the personal information of consumers under 16 years of age. We will not discriminate against a California resident for exercising a right under the California Consumer Privacy Act.

California’s “Shine the Light” law may permit residents to request information about certain disclosures of personal information to third parties for their own direct marketing purposes. We do not disclose personal information to third parties for their own direct marketing purposes without permission.

Residents of other states with applicable consumer privacy laws may exercise the rights described in Part 3 using the process in Part 11. The precise rights and exceptions vary by state. For example, where required by applicable law, a resident may request a list of specific third parties to which we disclosed personal data, withdraw consent to processing sensitive personal data, use an authorized agent, or appeal a refusal to act on a request.

Some state privacy laws exclude information collected in an employment or business-to-business context, or information already regulated by sector-specific laws. Where an exemption applies, the corresponding rights may not be available. We will apply the notice, response period and appeal process required by the law that applies to the relevant information.

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy, as far as regards use of the website, on your first use of our Site following the alterations. We recommend that you check this page regularly to keep up-to-date if you have any concerns.

Last updated: July 2026